Terms and Conditions

Thank you for using Yeepeey (www.yeepeey.com). Use of this site is governed by the Terms and Conditions set forth. Please read the terms & condition carefully. YEEPEEY TECHNOLOGIES -FZCO maintains the https://yeepeey.com/ Website ("Site") and online portal (mobile application) with the purpose of providing a convenient and timely service to the customers, by connecting them to the stores in their area to simplify customers grocery, cakes & confectionery buying journey. Yeepeey platform enables to connect two parties termed as buyer and seller, whereas the buyer in the agreement refers to the customer who are willing to place an order through our platform and seller refers to our partner shops that are willing to fulfill the delivery of the buyer. Hence by using any of our platforms, whether or not you are a registered user, by using these services, you are bound to agree to the terms & conditions. The conditions are applicable for yeepeey.com website and its mobile applications (IOS & Android).

You represent and warrant that you are eighteen (18) years or older to use the platform and fully understand and agree to the terms and conditions, obligation & liability pertaining to the agreement. By accessing the portal you represent that (i) you are 18 years or older (ii) the information provided during the registration is true and accurate (iii) you are the sole authorized user of the account created on the platform. At any point of time if anuser suspects any unauthorized access to the account you can email us at info@yeepeey.com. Yeepeey will not deal or grant permission to anyone from the OFAC list or any individual from a sanctioned country to use the application. By registering on the platform you are entitled to all the services offered by Yeepeey. Registration is free of charge, no fees is charged for registration or downloading the app. It is user’s responsibility to change and update the user’s information, data, location and other details through the interface. You may also be able to login in to the account using credentials of third party (e.g., Google). You confirm the ownership of the account and authorize us to collect your authentication information with applicable settings & instructions. After customer provides the phone number it affirmatively consents for Yeepeey to use the phone number to reach out to the customer directly to perform and obligate the services provided, included but not limited to sending notifications, SMS for offers and promo code. The customer is notified about his order details which include the payment, cart details, VAT details either by SMS or email or both (whichever the customer has provided at the time of registration). In general circumstances, the amounts will be debited from the cardholders card at the time when the store has accepted the order. However, in certain unforeseen circumstances, it may take longer.

Once the payment is made, the confirmation notice will be sent to the customer via email within 24-48 hours of receipt of payment.

When the order is placed by customer on the platform he/she verifies the legitimacy of the information provided. The order is generated through the interface and confirmed and accepted through the platform’s interface. User also has an option to schedule the order according to the timings convenient to them. While every effort is made to ensure that the pricing and description of the items on the Yeepeey portal is error free, we reserve the right to notify the customer regarding the error and resolve the matter, if matter remains unsolved, Yeepeey has the rightto refuse any order on the basis of inaccurate information. The user will not be able to modify or cancel the order after it is accepted by the store. Yeepeey reserves full right to refuse an order depending on the circumstances and no contractual agreement exist between the user and Yeepeey at the time of placing an order. If the user makes multiple purchases (orders) on the portal, he/she will get multiple postings into the cardholders monthly statement. User is responsible for maintaining the confidentiality of his account at all times.

Yeepeey at all times strives to deliver the item with highest quality. Since groceries are FMCG products, hence subject to stock availability. Yeepeey reserves the right to modify and amend the user’s order depending on the product availability status, damage and other details. We try our best to display the out of products on our website, but if a customer order an out of stock item, we shall send customer a notification to buy a substitute product with similar description and usage, prices may vary accordingly. Customer has an option to reject the substitute product. No subsequent delivery is obligatory to be made, and the customer is not entitled to claim any further compensation.

The groceries will be delivered to the address specified by the user while ordering through the portal and shipping will be done by a third-party courier or vendors themselves. Yeepeey orders are generally fulfilled in 45-60 minutes depending on the location (United Arab Countries). However, Yeepeey does not guarantee to always deliver on the expected timings since some factors might be out of our control. Hence Yeepeey is not liable for the deliveries made outside the expected time. A delivery fee will be charged to the customer by yeepeey for the services provided based on the location selected for delivery. Yeepeey only operates only within United Arab Emirates. If in any case Yeepeey cancel orders due to unforeseen circumstances i.e. incorrect address, natural disaster, customer unavailability etc. Customer is not entitled for any compensation in this regards, however the payment made online through card will be refunded to the user’s account in approximately 5-7 days.

All the prices mentioned on the Yeepeey portal are in local UAE currency (Dirhams). The prices displayed on the yeepeey website and app are VAT inclusive.We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other agreed currency). Fruits and Vegetable prices are subject to variation and the final weight of the product determines the price (fruit, meat, cheese, etc.) hence the price charged and quantity may slightly differ. The average service fee would be AED 3. Once the order has been accepted by the store it represents the agreement between the customer and the store. The store is responsible for the items delivered to the customers. There are three modes of payment depending on the customer’s location Cash on delivery, Online Payment and Credit card on delivery.

Refunds or cancellations will take place in the cases where the customer hasn’t received the right products from the vendor, or the product was defective, or the product quantity was wrong. In such cases of defective products or any product issues, the customer should keep the proof of delivery which can be in the form of the receipt signed by the customer. United Arab Emirates is the country of our operations. Minors under the age of 18 shall be prohibited to register and use the portal. If by any chance the delivered products are damaged it would be taken back by the delivery boy to the respective stores and the refund would be initiated to the customer within 7 to 14 working days. The customer should retain a copy of the transaction records and Merchant policies and rules. Credit and Debit card used for placing order on yeepeey.com website or application must solely belong to the user or should have legal permission from card owner to conduct the transaction. Yeepeey doesn’t not store any data of the customers card on its server or platform. The customer refund shall take 7-14 working days fortransferring the amount to customer Debit/ Credit card. The customer in some cases have to coordinate with the bank in case of any delay. We shall send email to the customer after the refund has been made, in case customer wants to tally with bank statement. ‘’Refunds will be done only through the Original Mode of Payment”

At Yeepeey we try our best to find exact match for the Images, All pictures displayed on the portal are for illustrative purpose only. Actual product may vary due to product enhancement. We try our best to provide accurate product information, but in rare cases information and product description can vary due to latest product update in that case information on the packaging takes the precedence. No Guarantee can be given on error free customer journey, Yeepeey accepts no liability in terms of technical or electronic fault during the transaction. Sales of Prepaid card done through Yeepeey should be activated as soon as possible and holds only one time use, No refunds or exchanges will be permitted in this regards.

The content on the website ("Yeepeey.com Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Yeepeey.com, and are subject to copyright and other intellectual property rights under state of Dubai and international conventions. Yeepeey.com Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Yeepeey.com graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Yeepeey.com in Dubai and/or other countries. Yeepeey trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Yeepeey.com. Yeepeey.com Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Yeepeey.com is prohibited.

To the extent permitted by law, Yeepeey.com provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither Yeepeey.com nor Yeepeey.com directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.Yeepeey.com shall not be liable or responsible for any Item or services offered by store that is not up to the mark or is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner. You agree that neither Yeepeey nor its affiliates are responsible for the code and conduct of any shop or its representatives.

The obligations, performance, interpretation and contents shall be governed by UAE law. The parties shall first attempt to resolve any dispute related to this Agreement in an amicable manner by mediation with a mutually acceptable mediator.

No waiver of any breach of any provision of this Agreement constitutes a waiver of any prior, concurrent or subsequent breach of the same or any other provisions and will not be effective. In the event any provision or part of this Agreement is found invalid or unenforceable, only that particular provision or part so found will be invalid and all other provisions, clauses and parts of the agreement will stand active and operative.

Yeepeey holds the right to add, amend or delete any of the terms and condition without any prior notice. Your continued use of the Software Applications or the Support following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. If you have any question please contact us at info@yeepeey.com.